I was told by a h.p.tec, that my CPU can have a virus.And that no program on the market can remove this virus?

He said that they meaning H.P. could and would remove this virus, if present. I 'm getting high cpu alerts by norton. I was told by an Netflix tec that this could why my movies and videos don"t play right , They pause and jump sometimes, Ips speed are (dnloaps 5.04 uploads are 9.74 to 1.00). I need some answeres.